The Best Time to Send an eCommerce Email

Let’s talk about the best time to send those ecommerce emails.

It’s a question that’s kept marketers up at night for decades and frankly there’s no single magic answer.

Think of it like this: you wouldn’t try to sell ice cream in Alaska in January would you? You’d adapt your approach.

Email marketing is the same.

It’s about understanding your audience and their habits not just blindly following some arbitrary schedule.

The Great Email Timing Debate: Day of the Week

The old wisdom – Tuesdays Wednesdays and Thursdays – still holds some water.

Why? Well Monday’s a scramble to get back into the swing of things Fridays are all about that weekend escape and weekends are well weekends! People are typically less focused on work emails then.

However I’ve seen exceptions to this rule time and again.

One client a boutique online clothing store found that Saturday mornings actually yielded higher open rates than mid-week.

Why? Their target demographic predominantly millennial women often browsed online retailers while enjoying their weekend coffee.

Their data showed the old rules didn’t apply in their case.

Beyond the Traditional Wisdom: Niche Considerations

The beauty of data is that it can completely overturn what we think we know. I’ve seen countless instances where the “best” day is completely dependent on the industry. A B2B SaaS company might find that Tuesday afternoons perform best as decision-makers are more likely to be available at that time. A company selling weekend getaway packages? Friday afternoon might be the sweet spot as people start planning their relaxation time. Consider your industry’s rhythm. Are there peak times for purchases? Do people in your target market typically do their online shopping at lunch or after work? This is where your research needs to be laser-focused.

The Time of Day Tango: A Delicate Dance

The “best” time is also a moving target. Many studies point to early mornings (6 am-7 am) mid-morning (10 am-11 am) early afternoon (2 pm-3 pm) and early evening (8 pm-9 pm) as peak times. Again why? Well people often check their emails as they wake up during those moments of downtime at work and while unwinding before bed. Yet I’ve seen businesses thrive sending emails at noon or even midnight particularly those targeting international audiences spread across multiple time zones. The common thread? They tested extensively and found what worked specifically for their audience.

The Time Zone Twister: Global Considerations

This is crucial. If your customer base is spread globally aiming for a single “best” time is akin to trying to herd cats. Instead segment your audience by location and send emails at times optimal for each region. A 6 pm email in New York might be perfectly timed but it’s midnight in London and 9 am in Tokyo. You’ll get vastly different results depending on when you send. Using time zone specific sending will significantly improve your engagement rates.

The Monthly Mystery: Unexpected Patterns

Think about it.

Pay cycles bill due dates and even seasonal trends can drastically influence when people are most likely to open and engage with your emails.

One fascinating study showed higher open rates in the first two weeks of the month likely because many people have more disposable income at the beginning of a pay cycle.

Don’t overlook these monthly fluctuations – they are real and impactful.

The Power of A/B Testing: A Personal Touch

Forget relying solely on industry averages. The only true way to pinpoint the ideal send time for your business is thorough testing. Start by making a detailed spreadsheet tracking open rates click-through rates conversions (sales sign-ups etc.) and unsubscribes for different days and times. Don’t change everything every week; gather enough data for each variation before changing. A/B testing is your best friend here.

Set up tests to compare different send times.

A/B testing will give you precise data about your own customer’s behavior instead of relying on broad generalizations.

This is not just about the time but the content as well.

Are you seeing better engagement when sending on Tuesdays but with a particular type of email (say a product announcement versus a newsletter)? This type of data-driven approach is crucial.

Beyond Timing: The Art of the Perfect Email

Even with the perfect send time a poorly crafted email is like sending a beautiful postcard to an unaddressed envelope.

It won’t be effective.

The Subject Line Siren Song: First Impressions Matter

Your subject line is your digital storefront window.

It’s the first thing people see.

Make it count! Keep it concise intriguing and personalized.

A/B test different subject line variations to see which ones resonate most with your audience.

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There are free tools available to help score your subject lines and predict their success.

Email Body: Content is King (and Queen!)

Don’t overload your emails with excessive content.

Keep it concise focused and visually appealing – especially for mobile users.

Personalization is key here too.

Addressing recipients by name and tailoring the content to their past interactions is crucial to create that personal touch.

Call to Action: Guiding the Reader

Make your call-to-action (CTA) clear concise and compelling.

Use strong action verbs.

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Test different CTAs to see which one is most effective for conversions and which gets clicked the most.

Frequency: The Goldilocks Principle

Finding the right email frequency is crucial.

Too few emails and your audience might forget you; too many and you risk annoying them.

Start with a moderate frequency and adjust based on your performance tracking.

Mobile Optimization: The Must-Have

The vast majority of people check their emails on their phones.

If your emails aren’t mobile-friendly you’re losing a significant portion of your potential audience.

The Wisdom of Experience: Embrace the Journey

Remember this is a journey not a sprint.

There’s no one-size-fits-all answer.

Don’t get discouraged if you don’t see instant results.

Continuously analyze your data adjust your strategy and most importantly stay curious.

The best time to send an email is the time your audience is most receptive and only by testing and analyzing you’ll discover that sweet spot for your specific business.

Remember to adapt your approach continuously; what works today might not work tomorrow.

Pay attention to trends changes in your audience’s behavior and even new features on email platforms.

The world of email marketing is dynamic and continuous learning is the key to long-term success.

Above all have fun with it! Let your personality and brand shine through in your emails creating a connection with your readers and making your email marketing a positive experience.

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