Let’s face it folks – in the ever-evolving world of business customer education is no longer a luxury it’s a necessity.
Think about it: you’ve got a fantastic product right? But how do you ensure your customers are actually using it to its fullest potential? That’s where customer training software comes in acting as your guide to unlocking the hidden powers of your product and turning those casual users into raving fans.
Ready to turn your customers into power users? đź’Ş Learnworlds is your all-in-one solution for creating killer customer education programs. Check it out!
Top 12 Customer Training Software to Level Up Your Customer Education Game in 2024
Ready to turn your customers into power users? đź’Ş Learnworlds is your all-in-one solution for creating killer customer education programs. Check it out!
So you’re ready to dive headfirst into the world of customer training but the sheer number of options out there might be making you feel a little overwhelmed.
Don’t worry I’ve been there and I’m here to lend a hand.
Let’s break down the top 12 customer training software solutions that have proven themselves in the real world.
I’m talking about platforms that tick all the boxes: ease of use killer support customization galore integrations that play nice with your existing tech and even a little AI magic sprinkled in.
LearnWorlds: The All-Around Customer Education Champion
LearnWorlds is like that trusty friend who always has your back.
It’s packed with everything you need to run a top-notch customer training program.
They’ve got SCORM compliance (for those technical folks) multimedia content support and a seriously engaging approach to learning.
Their AI assistant is a real game-changer helping you with everything from content creation and optimization to building quizzes and even crafting marketing materials.
And here’s the kicker: Learnworlds allows you to create a custom-branded website for your training program not just a simple after-login page like most LMSs.
You can even use their eCommerce toolkit to monetize your courses which is a pretty sweet deal wouldn’t you say?
But Learnworlds isn’t just for small businesses.
Their Multiple Schools functionality lets you manage different training programs for employees customers and even partners all with customizable branding.
Think of it like having multiple storefronts for different audiences.
And with their “Clone & Sync” feature building out new schools becomes a breeze which is a lifesaver if you’re dealing with a rapidly expanding business.
LearnWorlds also plays nice with popular integrations including CRM tools allowing you to seamlessly integrate your training program into your existing workflow.
So yeah Learnworlds is definitely worth considering especially if you’re looking for a comprehensive user-friendly and scalable platform.
Gainsight Customer Education (formerly Northpass): Making Your Training Program a Work of Art
Gainsight Customer Education (formerly Northpass) is known for its intuitive navigation and beautiful user interface making it a pleasure to use.
They’ve really mastered the art of making learning both effective and enjoyable.
One of the things that sets Gainsight apart is its ability to seamlessly integrate learning analytics with data from your CRM HRIS and product providing you with invaluable insights into how your training program is performing.
Imagine being able to see how your training materials are impacting customer behavior – that’s the kind of data you can leverage to optimize your program for maximum effectiveness.
And here’s another feature I really like: Gainsight has a centralized media library where you can store all your assets for easy access.
No more scrambling to find that one video clip you need – it’s all right there ready to be incorporated into your training materials.
Gainsight also lets you add videos directly into slide presentations and provides the option to download videos giving you greater flexibility in how you deliver your training content.
Their pricing is a bit of a mystery though as they don’t disclose it on their website.
TalentLMS: Your Versatile Learning Partner
TalentLMS is known for being incredibly intuitive and packed with features.
It’s a solid choice for customer learning programs and it comes at a reasonable price.
They’ve recently upped their game with AI tools and are known for their rich gamification features – perfect for keeping your learners engaged and motivated.
While you have plenty of options for branding and creating custom user types the design customization might feel a bit limited compared to other platforms.
But it’s a minor nitpick considering how feature-rich TalentLMS is.
They support multiple integrations and APIs offering basic eCommerce capabilities which is great for selling courses.
TalentLMS provides in-depth reporting assessment tools and certificate builders.
Plus it’s available in 40 languages making it a great choice for businesses with a global customer base.
And here’s a big plus for those of us who are passionate about inclusivity: TalentLMS adheres to WCAG-2 accessibility requirements ensuring that your customer training program is accessible to everyone.
WorkRamp: Streamlining Your Customer Onboarding Process
WorkRamp is a SaaS platform designed to create a seamless and frictionless onboarding experience for your new customers.
Think of it as your digital welcome wagon making sure new users feel comfortable and confident navigating your product.
Their user-friendly interface lets you create engaging learning content without needing to write a single line of code.
WorkRamp allows you to build structured learning paths keeping your customers on track with their training.
You can manage all your content in one central location making organization a breeze.
And for those who like to test their knowledge WorkRamp offers a quiz builder which can be a fun way for learners to assess their understanding.
Their analytics provide valuable insights into learner progress and course completion rates giving you a clear picture of how effective your onboarding process is.
WorkRamp also integrates with your existing tech stack creating a unified learning experience that doesn’t disrupt your existing workflows.
They’ve even got a community feature enabling you to connect with your customers through forums and discussions.
This is a great way to get feedback gather product feature requests and share exciting news about your product.
Docebo: Your Intelligent Learning Partner
Docebo is a long-standing LMS platform that’s been around the block.
It’s a versatile platform that can handle your customer education and product training needs with aplomb.
They offer a range of features including AI-powered content recommendations and adaptive learning paths which is perfect for delivering personalized learning experiences.
Docebo also comes with eCommerce capabilities automated communication campaigns and certifications making it ideal for both internal and external training programs.
They’ve got a ton of integrations with CRMs and other business and customer success systems ensuring seamless compatibility with your existing tech stack.
You can also build and brand different schools within Docebo making it easy to manage multiple training programs for different audiences.
And if you’re worried about scaling your program Docebo’s got your back.
They offer automations AI-powered content creation and localization making it easy to manage even the largest training programs.
Docebo also has a social learning feature allowing product experts and customers to interact directly on the platform.
Think of it as a learning community where everyone can connect share knowledge and learn from each other.
Absorb LMS: A Powerful Engine for Customer Education
Absorb LMS is another platform designed to create impactful customer education experiences.
Their user-friendly interface makes it easy to develop engaging courses using a variety of media formats – videos quizzes and even documents.
And for those who have existing eLearning modules Absorb is SCORM compliant ensuring seamless integration.
Absorb takes things to the next level with their advanced AI functionalities including adaptive learning and personalized course recommendations based on individual performance.
Their Intelligent Assist feature can even process natural language helping you with admin tasks.
Absorb’s comprehensive analytics provide valuable insights into learner progress knowledge retention and overall program effectiveness in real time.
However some users have expressed concerns about Absorb’s ease of use.
So while it’s a powerful platform you might want to give it a test drive to see if it’s a good fit for your team.
Thought Industries: A Platform Built for Flexibility
Thought Industries is a flexible learning platform with a beautiful user interface and a drag-and-drop website builder that lets you create branded portals.
They support a variety of interactive training content such as videos and flashcards and offer rich assessment options.
Plus you can create flexible learning paths to tailor the training experience to your individual learners.
Thought Industries has a Central Asset Manager feature that helps streamline content management keeping all your learning materials organized and easily accessible.
For monetizing your courses Thought Industries offers storefronts and landing pages a built-in shopping cart and even the ability to create coupons and sell subscriptions.
They’ve also got several automations and a tagging system to simplify administration tasks.
LearnUpon: Your Personalized Learning Experience
LearnUpon is an intuitive cloud-based LMS that offers a wide range of features making it a great choice for customer onboarding.
They integrate with webinar tools supporting ILT training complete with scheduling attendance tracking and reminder notifications.
LearnUpon’s advanced AI helps with content creation and even offers interactive bots as coaches.
You can create branded learning portals and storefronts to sell your courses and their question types assignments and survey feature allow you to collect valuable feedback from your learners.
They also have a Resource Center for storing all your training materials ensuring a centralized knowledge base.
LearnUpon supports user segmentation for better access control and task automation.
Plus they integrate with your CRM automatically adding new users to the LMS.
Their advanced certificate feature also helps you manage expiring certifications a real lifesaver for industries with strict compliance requirements.
Skilljar: A Scalable Platform for Product Adoption
Skilljar is a scalable platform that focuses on boosting product adoption.
They come equipped with features like multi-tenancy white labeling advanced user roles eCommerce and advanced analytics features making it ideal for managing large-scale customer training programs.
With Skilljar you can sell subscriptions integrate payment gateways and utilize flexible pricing and packaging options.
Their assessment engine offers robust quizzing options and they even support live sessions.
They’ve got some unique features like verification URLs and LinkedIn certification sharing which add significant value to your program.
Skilljar also lets you add training seats to Salesforce contracts giving you clear revenue recognition for your customer training program.
Trainn: Your Video-Based Learning Solution
Trainn is a customer training platform that specializes in video-based training.
They offer a complete video toolkit allowing you to create and edit videos with features like voice-overs and subtitles automatic voice overs and branding.
Trainn makes it easy to share your videos with just one click and provides access to video analytics so you can see how your videos are performing.
They also allow you to record any workflow automatically generating screenshots writing descriptions and delivering a shareable link for your newly created guides.
Their zero code academy builder allows you to design your own academy complete with a knowledge base quizzes and certifications.
Trainn offers a free trial and different plans to suit your needs and budget.
CloudShare: Your Virtual Lab for Customer Training
CloudShare is a cloud-based customer education software that allows you to create virtual learning environments (labs). These labs provide engaging experiences with built-in chat functionality and file-sharing capabilities.
CloudShare is incredibly easy to set up and you can even clone environments with just a click.
It’s perfect for onboarding allowing you to build training environments that replicate your product giving customers a chance to play around and get comfortable before jumping into the real deal.
They offer multiple integrations and provide real-time updates on user activity.
You can also set up automations to automatically suspend or delete customer environments when they’re not in use ensuring that your resources are used efficiently.
Intellum: Delivering Personalized Learning Experiences
Intellum is a powerful customer education platform with a beautiful and user-friendly interface.
It allows you to segment your customers create branded learning environments and design personalized learning experiences based on user activity and profiles.
They have a centralized asset library where you can mix and match content to create learning paths and collections.
Intellum’s recommendation engine automatically suggests content topics and events based on the individual user’s activity history and preferences ensuring a truly personalized learning experience.
They also offer advanced gamification features like reputation credentials leaderboards and challenges keeping your learners engaged and motivated.
Intellum also has a built-in community feature allowing users to connect share knowledge and collaborate.
They support permissions and versioning making content creation a streamlined process.
Choosing the Right Customer Training Software for Your Needs
So now you’ve got a solid list of customer training software options.
But how do you choose the best one for your business? It’s all about finding the right fit.
Think about your goals: Do you want to create a comprehensive onboarding program offer in-depth product training or perhaps a combination of both? What kind of features are essential to you? Do you need a platform that offers robust analytics AI-powered features or perhaps a gamified approach to learning?
Consider your budget the size of your team and the specific needs of your customer base.
Don’t be afraid to try out a few platforms.
Most of them offer free trials giving you a chance to test drive them and see which one feels the most intuitive and aligns best with your vision.
Remember choosing the right customer training software is an investment in your business.
It can help you drive customer satisfaction reduce churn and ultimately boost your bottom line.
So take your time do your research and choose the platform that empowers you to create the most effective and engaging customer education program possible.
Ready to turn your customers into power users? đź’Ş Learnworlds is your all-in-one solution for creating killer customer education programs. Check it out!