Top 12 Customer Training Software in 2024

Let’s face it in today’s digital world your customers expect more than just a product.

They crave knowledge a sense of belonging and a feeling that they’re truly understood.

That’s where customer education comes in.

It’s not just about teaching them how to use your product; it’s about building trust loyalty and a thriving community.

But creating and managing a stellar customer education program isn’t a walk in the park.

You need the right tools – tools that are as versatile as your customers’ needs and as robust as your business goals.

That’s where a customer training software or LMS (Learning Management System) comes in.

Think of it as your digital classroom your virtual learning hub the central command center for your customer education efforts.

It’s not just about delivering content; it’s about creating a dynamic engaging and enriching learning experience that empowers your customers to become true advocates for your brand.

With so many options available finding the perfect LMS can feel like searching for the Holy Grail.

But don’t worry I’ve done the legwork for you.

I’ve scoured the market dug into countless reviews and used my decades of experience to curate a list of the top 12 customer training software solutions that stand out in 2024.

Ready to ditch the boring old LMS and level up your customer education game? 🤯 Check out Learnworlds – it’s like the Hogwarts of customer training! ✨

Top 12 Customer Training Software in 2024: Your Guide to Choosing the Best LMS

Ready to ditch the boring old LMS and level up your customer education game? 🤯 Check out Learnworlds – it’s like the Hogwarts of customer training! ✨

This list isn’t just about the latest and greatest; it’s about finding the right fit for your specific needs goals and budget.

I’ve divided the options into categories based on their strengths and features.

Let’s dive into the world of customer training software shall we? Grab a coffee settle in and let’s get started.

The All-Rounders: Powerful Platforms for Comprehensive Customer Education

These platforms are like the Swiss Army Knives of the LMS world – equipped with a wide range of features to handle all your customer education needs.

They’re ideal for businesses that want a single platform to manage everything from onboarding to advanced product training.

• LearnWorlds: Now let’s talk about Learnworlds – a platform that’s been making waves in the customer education space. It’s not just about delivering content; it’s about crafting a complete learning experience that engages inspires and ultimately turns customers into raving fans. Think of it as a blend of user-friendliness and powerful functionality – the best of both worlds. Learnworlds is perfect for SMEs who want a platform that can grow with their business and their customer base.

  What makes Learnworlds stand out? First it’s incredibly user-friendly – even for the tech-challenged folks among us.

Creating courses is as easy as dragging and dropping content and customizing your platform to reflect your brand’s personality is a breeze.

Second Learnworlds is packed with features that make it a true all-rounder.

We’re talking about SCORM compliance multimedia support interactive training content and a powerful AI assistant that helps you create top-notch courses and optimize your learning materials.

But wait there's more!  Learnworlds offers a customizable website builder allowing you to create a branded learning hub for your customers (not just a bland login page like many other LMSs!).  And let's not forget about the eCommerce tools that let you monetize your training programs and generate revenue – a win-win for your business!  

If you need to cater to multiple audiences – employees customers partners – Learnworlds has you covered.

Its Multiple Schools functionality lets you create custom branded environments for each audience making administration and scalability a breeze.

And with the Clone & Sync capabilities building new schools becomes a cinch.

And speaking of scalability Learnworlds seamlessly integrates with popular CRM tools supports multiple languages and offers in-depth reporting and analytics.

With all these features Learnworlds gives you the flexibility to tailor and expand your training program as your business grows.

• Gainsight Customer Education (formerly Northpass): Gainsight is a bit of a heavyweight in the customer education space and for good reason. It’s known for its intuitive navigation seamless user experience and advanced customization capabilities – making it a perfect choice for businesses that prioritize a branded learning experience.

  The platform is packed with features that make it a favorite among educators and learners alike.

Its centralized media library provides a convenient storage space for all your learning assets making it easy to access and repurpose content.

You can even embed videos directly into slide presentations making your courses more dynamic and engaging.

Gainsight's true strength lies in its integration with CRM and other business systems allowing you to gather valuable data and gain deeper insights into your customer behavior.

The platform uses this data to provide personalized learning paths and track progress with precision.

Gainsight offers a fixed price for unlimited learners admins and content.

• TalentLMS: If you’re looking for a platform that’s both user-friendly and feature-rich TalentLMS is definitely worth considering. It’s a solid choice for businesses that want to create engaging and accessible learning experiences for their customers.

  One of TalentLMS’s key strengths is its intuitive interface which makes it easy for both admins and learners to navigate and use the platform effectively.

The platform also boasts robust gamification features that can be used to motivate learners and keep them engaged.

And with branding capabilities custom user types and different learning environments (called branches) TalentLMS offers flexibility in structuring your training program.

TalentLMS supports various integrations and APIs making it easy to connect with other tools and platforms.

It also offers basic eCommerce features in-depth reporting and analytics and a comprehensive certificate builder.

The platform is available in 40 languages ensuring that your training materials are accessible to a wider audience.

TalentLMS also adheres to WCAG-2 accessibility standards making it an ideal platform for creating inclusive customer training programs.

The Onboarding Experts: Streamlining the Customer Journey from Day One

These platforms are specifically designed to make the onboarding process smoother and more engaging for new customers.

They help you guide your customers through the initial stages of using your product ensuring they get the most out of their experience.

• WorkRamp: WorkRamp is a SaaS platform that takes onboarding to a whole new level. Its user-friendly interface makes it easy to create engaging and effective training content – no coding skills required! With WorkRamp you can build structured learning paths that guide customers through the onboarding process step by step.

  One of WorkRamp’s unique features is its WorkRamp Communities which allow you to foster a sense of community among your customers.

These communities provide a space for customers to connect share their experiences ask questions and even provide feedback on new features.

Another key aspect of WorkRamp is its integration with existing tech stacks.

It seamlessly connects with other tools and platforms ensuring a unified and seamless learning experience for your customers.

• Docebo: Docebo is a veteran LMS platform that’s been around for quite a while. It’s known for its comprehensive feature set which includes everything from AI-powered content recommendations and adaptive learning paths to eCommerce and automated communication campaigns.

  Docebo shines when it comes to onboarding because of its ability to personalize the learning experience based on individual needs and preferences.

The platform uses AI to recommend relevant content create personalized learning paths and even deliver tailored communication campaigns.

Docebo also allows you to create different branded schools making it ideal for businesses with multiple customer segments or those that need to offer different types of training.

It’s a platform that can scale as your business grows and your training needs evolve.

The Content Kings: Powerful Authoring Tools and Engaging Media Support

These platforms empower you to create compelling and effective training content making it easy to capture your customers’ attention and keep them engaged.

• Absorb LMS: Absorb LMS is a platform built for creating impactful learning experiences that stick with your customers. Its user-friendly interface allows you to develop engaging courses using a variety of media formats including videos quizzes and documents.

  Absorb’s key strength lies in its ability to seamlessly integrate with existing eLearning modules through its SCORM compliance.

It also offers a robust mobile app that allows customers to learn on the go making the training accessible at any time and from anywhere.

But the real star of the show is Absorb's advanced AI functionality.

Its adaptive learning features deliver personalized course recommendations based on each learner’s performance and knowledge gaps.

Absorb’s Intelligent Assist feature goes even further using natural language processing to help with administrative tasks and making the platform even more efficient.

Absorb provides comprehensive analytics that give you valuable insights into learner progress knowledge retention and overall program effectiveness.

The platform also boasts a user-friendly interface making it easy for admins to manage and track their training programs.

• Thought Industries: If you’re looking for a platform that combines a beautiful UI with powerful content authoring tools Thought Industries might be your perfect match. This platform allows you to create branded learning portals and craft engaging interactive training content including videos flashcards and assessments.

  Thought Industries offers a wide range of content creation options including various interactive elements to keep your customers engaged and learning.

Its Central Asset Manager makes content management a breeze ensuring your training materials are organized and easily accessible.

The platform also offers a variety of monetization features including storefronts landing pages a built-in shopping cart coupon capabilities and the option to sell subscriptions.

And with several automation features and a tagging system Thought Industries makes it easy to streamline your administrative tasks.

The Integration Masters: Seamless Connectivity and Data-Driven Insights

These platforms integrate seamlessly with other business systems allowing you to gather data and create personalized learning experiences.

• LearnUpon: LearnUpon is a cloud-based LMS that stands out for its versatility and advanced AI features. It integrates seamlessly with webinar tools making it easy to deliver live training sessions and track attendance.

  Its AI capabilities go beyond content recommendations; LearnUpon offers interactive bots that act as virtual coaches guiding learners through the training process and providing personalized support.

The platform also allows you to create branded learning portals and storefronts making it easy to sell your courses and generate revenue.

LearnUpon boasts a robust assessment engine that allows you to create various question types assignments and surveys to gather learner feedback.

The platform also includes a Resource Center that functions as a centralized knowledge base where you can store all your training materials.

LearnUpon excels at user segmentation allowing you to create targeted training programs for different groups of customers.

And with its seamless CRM integration new users are added to the platform automatically streamlining your onboarding process.

LearnUpon also offers a certificate feature with a handy alert system that reminds learners when it’s time to renew their certifications – ideal for training programs that require regular updates.

• Skilljar: Skilljar is a scalable platform that focuses on boosting product adoption through its multi-tenancy white labeling advanced user roles and robust analytics features. It’s a powerful tool for businesses that want to track their customer education efforts and measure their impact on product adoption.

  Skilljar is known for its comprehensive eCommerce capabilities allowing you to sell subscriptions integrate payment gateways and use flexible pricing and packaging options.

The platform’s assessment engine boasts a variety of quizzing options making it easy to assess learner understanding.

Skilljar also supports live sessions allowing you to create more interactive and engaging learning experiences.

Unique verification URLs and LinkedIn certification sharing are unique features that add significant value to your training programs.

The platform also offers the ability to add training seats to Salesforce contracts granting access and tracking progress for seamless revenue recognition.

The Video Experts: Turning Knowledge into Engaging Visual Content

These platforms focus on video-based training making it easy to create and deliver engaging and impactful learning experiences.

• Trainn: Trainn specializes in video-based training offering a complete toolkit for creating editing and sharing video content. It’s a powerful tool for businesses that want to make their training more engaging and accessible.

  Trainn’s video editing capabilities are impressive allowing you to add voice-overs subtitles and even automatic voice-overs.

With one-click sharing it’s easy to distribute your videos to your target audience.

Trainn's unique feature is its academy builder which allows you to design custom learning academies with a knowledge base quizzes and certifications – all without any coding skills required.

• CloudShare: CloudShare offers a unique approach to customer education by enabling you to create virtual learning environments (labs) where customers can interact with your product directly. This hands-on learning approach is particularly effective for onboarding and product training.

  CloudShare provides a user-friendly interface that makes it easy to set up and manage virtual labs.

You can even clone environments with just a click making it easy to create new learning experiences for different customer segments.

The platform offers built-in chat functionality and file-sharing capabilities allowing customers to collaborate and interact with instructors and peers within the learning environment.

CloudShare integrates with popular tools and platforms allowing for a seamless and streamlined learning experience.

The Gamification Gurus: Turning Learning into a Fun and Engaging Experience

These platforms use gamification elements to motivate learners and enhance engagement making the learning process more fun and rewarding.

• Intellum: Intellum is a customer education platform that emphasizes personalization and engagement. It lets you segment customers create branded learning environments and design personalized learning experiences based on user activity and profiles.

  The platform’s centralized asset library makes it easy to mix and match content to create unique learning paths and collections for different customer segments.

Intellum’s recommendation engine automatically suggests relevant content topics and events based on individual user activity and preferences providing a tailored learning experience.

Intellum also offers advanced gamification features including reputation points credentials leaderboards and challenges.

This creates a sense of competition and achievement encouraging learners to participate actively and progress through the training program.

Intellum also boasts a built-in community allowing customers to connect share their experiences and learn from each other.

The platform provides robust permissions and versioning features to streamline content creation and ensure consistency.

Choosing the Right Customer Training Software for Your Needs

As you can see there’s no one-size-fits-all solution when it comes to customer training software.

The best LMS for you will depend on your specific needs goals and budget.

Consider these questions when making your decision:

• What are your primary goals for customer education? Do you want to improve onboarding provide in-depth product training or build a thriving community?
• What features are essential for your training program? Do you need advanced analytics gamification features eCommerce capabilities or specific integrations?
• What is your budget for customer training software? Different platforms offer various pricing models so it’s crucial to find a solution that fits your budget.
• How easy is the platform to use? Consider the user experience for both admins and learners. A user-friendly platform will help you build a successful training program and keep your customers engaged.
• What level of customization is available? Can you brand your platform to reflect your company’s identity?

Don’t be afraid to try out different platforms and experiment with their free trials.

The right customer training software will make a huge difference in your ability to engage and educate your customers.

And remember it’s not just about the software; it’s about the experience you create for your customers.

With the right LMS you can build a thriving learning community that will ultimately help you achieve your business goals.

Good luck with your search and remember there’s a platform out there waiting to help you unlock the full potential of your customer education program.

Ready to ditch the boring old LMS and level up your customer education game? 🤯 Check out Learnworlds – it’s like the Hogwarts of customer training! ✨